Shipping Policy

Dear: Partners and Customers.

In order to make ordering, delivery/installation and transportation of goods of TMS Solutions and partners/customers convenient, we have a number of regulations as follows:

1. Working time:

Working time at the office of DINHTHIEN TMS  Co., Ltd is from Monday to Saturday every week (Except for public holidays or public holidays as prescribed by the government).

Time: From 09h00 - 12h00 and 13h00 - 18h00 daily.

In case customers have requests outside of the above time, Please contact the sales department in advance or Hotline: 0968283868 to confirm, the sales department will have a plan to ship the goods to customers accordingly!

2. Time to order and delivery:

2.1. From Monday to Saturday:

Processing time Orders placed from 9:00 to 16:00 are processed within the day.

Processing time Orders from 16h00 to 19h00 (Except Saturday) will be processed on the next working day. In case the customer requires handling and the goods are available in stock, we will consider it on a case-by-case basis.

For orders processed outside of working hours at our request, we will charge you an overtime fee of 100,000 VND for the first 2 hours, and 50,000 VND for each subsequent hour.

2.2. Sundays and public holidays:

Orders placed on Sundays, public holidays or company holidays will be processed the first business day after the end of the holiday.

3. Fee schedule and transit time within Hanoi:

In the inner city of Hanoi, we will transport the products to the receiving address by standard means of the company and the delivery time is from 01 to 03 hours.

Free shipping for orders over 2,000,000 VND within Hanoi or Ho Chi Minh City. For orders from outside the province or orders under VND 2,000,000 will be charged as agreed.

For detailed information about the fees incurred, please contact our sales department!

4. Method and time of delivery / installation outside the province:

For orders from outside the province, please pay 100% of the order value in advance after the order is confirmed successfully.

Time for customers to receive goods from 01 to 03 days depending on the shipping method of the garage or the courier unit. In case of force majeure: such as a fire from nature, from the garage or the courier, the two parties will have the following agreement in the spirit of cooperation.

TMS Solutions transports goods to customers through carriers suitable to the distance and coverage of the shipping partner's forwarding centers.

For orders transported by intercity bus, TMS Solutions free shipping from warehouse to passenger car; Customers bear the cost of freight according to the level specified by the carrier.

For orders shipped by express delivery, fees charged by courier companies: Kerry Express (Tin Thanh), Saigon Post, Viettel Post, Hop Nhat, Giaohangnhanh, etc.

For orders that need installation support outside of the province, TMS Solutions will collect the following costs: Installation fee + Shipping fee (If any) + Moving costs, other costs incurred (Covid-19 testing) for admission, technicians. Fees are calculated specifically on each order according to regulations.

5. You have questions or need support:

Customers who need more assistance with shipping can contact the company's shipping department, or the sales staff you have worked with.

In case customers have questions, please contact the phone number: 0968283868

Wishing customers good health and successful cooperation!

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